{"id":3834,"date":"2026-03-31T00:57:20","date_gmt":"2026-03-30T22:57:20","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/how-to-explain-j-cred-to-a-new-team-member\/"},"modified":"2026-03-31T00:57:20","modified_gmt":"2026-03-30T22:57:20","password":"","slug":"how-to-explain-j-cred-to-a-new-team-member","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/how-to-explain-j-cred-to-a-new-team-member\/","title":{"rendered":"How to Explain J-Cred to a New Team Member"},"content":{"rendered":"<p>A useful introduction to J-Cred is simple: it is a working environment for approved users who need to run searches, manage requests, handle consent-led activity, and keep better traceability around sensitive workflows.<\/p>\n<h2>A simple explanation to give<\/h2>\n<ul>\n<li>Some workflows are real time and some are manual or tracked.<\/li>\n<li>Every search should have a valid purpose and internal reference.<\/li>\n<li>Search IDs should be retained for traceability.<\/li>\n<li>Consent matters where required.<\/li>\n<li>Support, complaints, and disputes each have a proper route.<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> New team members do not need every detail on day one. They need the right principles and the few workflows they will use first.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>A useful introduction to J-Cred is simple: it is a working environment for approved users who need to run searches, manage requests, handle consent-led activity, and keep better traceability around sensitive workflows. A simple explanation to give Some workflows are real time and some are manual or tracked. Every search should have a valid purpose and internal reference. Search IDs should be retained for traceability. Consent matters where required. Support, complaints, and disputes each have a proper route. Tip: New team members do not need every detail on day one. They need the right principles and the few workflows they will use first. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[25],"doc_tag":[],"class_list":["post-3834","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"blocksy_meta":[],"year_month":"2026-07","word_count":136,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3834"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3834\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3834"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3834"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}