{"id":3835,"date":"2026-03-31T00:57:20","date_gmt":"2026-03-30T22:57:20","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/when-to-contact-your-client-administrator-first\/"},"modified":"2026-03-31T00:57:20","modified_gmt":"2026-03-30T22:57:20","password":"","slug":"when-to-contact-your-client-administrator-first","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/when-to-contact-your-client-administrator-first\/","title":{"rendered":"When to Contact Your Client Administrator First"},"content":{"rendered":"<p>Not every issue needs to go straight to J-Cred support. In many organisations, the fastest first step is your own client administrator or internal responsible person.<\/p>\n<h2>Start with your client administrator when<\/h2>\n<ul>\n<li>You are unsure whether you should have access to a workflow.<\/li>\n<li>You need help understanding how your organisation uses references or case numbers.<\/li>\n<li>You are not sure whether a request type is appropriate for your process.<\/li>\n<li>You need an internal decision before support can act.<\/li>\n<\/ul>\n<p><strong>Escalate externally when:<\/strong> The issue is platform-related, needs supplier follow-up, or requires formal support, complaint, or dispute handling.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Not every issue needs to go straight to J-Cred support. In many organisations, the fastest first step is your own client administrator or internal responsible person. Start with your client administrator when You are unsure whether you should have access to a workflow. You need help understanding how your organisation uses references or case numbers. You are not sure whether a request type is appropriate for your process. You need an internal decision before support can act. Escalate externally when: The issue is platform-related, needs supplier follow-up, or requires formal support, complaint, or dispute handling. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[24],"doc_tag":[],"class_list":["post-3835","docs","type-docs","status-publish","hentry","doc_category-support-and-troubleshooting"],"blocksy_meta":[],"year_month":"2026-05","word_count":128,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Support &amp; Troubleshooting","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/support-and-troubleshooting\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3835"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3835\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3835"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3835"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}