{"id":3836,"date":"2026-03-31T00:57:20","date_gmt":"2026-03-30T22:57:20","guid":{"rendered":"https:\/\/j-cred.co.za\/helpcenter\/how-to-reduce-rejected-requests-in-your-team\/"},"modified":"2026-03-31T00:57:20","modified_gmt":"2026-03-30T22:57:20","password":"","slug":"how-to-reduce-rejected-requests-in-your-team","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/how-to-reduce-rejected-requests-in-your-team\/","title":{"rendered":"How to Reduce Rejected Requests in Your Team"},"content":{"rendered":"<p>Rejected searches and requests are often a process issue before they become a system issue. Teams can reduce them with a few simple disciplines.<\/p>\n<h2>What helps most<\/h2>\n<ul>\n<li>Use the correct workflow for the business need.<\/li>\n<li>Enter accurate subject information.<\/li>\n<li>Use meaningful internal references.<\/li>\n<li>Confirm consent requirements before submitting.<\/li>\n<li>Review common rejection reasons and teach them back to the team.<\/li>\n<\/ul>\n<p><strong>Tip:<\/strong> A short internal checklist before submission usually prevents more problems than reactive support after rejection.<\/p>\n<p><strong>Need help?<\/strong> Email <a href=\"mailto:support@kto.co.za\">support@kto.co.za<\/a> or <a href=\"mailto:support@j-cred.co.za\">support@j-cred.co.za<\/a>, call <a href=\"tel:+27102240589\">+27 10 224 0589<\/a> during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"excerpt":{"rendered":"<p>Rejected searches and requests are often a process issue before they become a system issue. Teams can reduce them with a few simple disciplines. What helps most Use the correct workflow for the business need. Enter accurate subject information. Use meaningful internal references. Confirm consent requirements before submitting. Review common rejection reasons and teach them back to the team. Tip: A short internal checklist before submission usually prevents more problems than reactive support after rejection. Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-3836","docs","type-docs","status-publish","hentry","doc_category-glossary-admin"],"blocksy_meta":[],"year_month":"2026-07","word_count":108,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Glossary &amp; Admin","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/glossary-admin\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3836"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3836\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3836"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3836"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}