{"id":3928,"date":"2026-05-18T11:36:30","date_gmt":"2026-05-18T09:36:30","guid":{"rendered":"http:\/\/tsholo"},"modified":"2026-05-18T11:36:30","modified_gmt":"2026-05-18T09:36:30","password":"","slug":"faq-why-did-an-id-check-fail","status":"publish","type":"docs","link":"https:\/\/j-cred.co.za\/zh\/helpcenter\/faq-why-did-an-id-check-fail\/","title":{"rendered":"FAQ: Why Did an ID Check Fail?"},"content":{"rendered":"<h2>Answer<\/h2>\n<p>An ID check can fail for several reasons. It may be a true mismatch, but it may also be caused by spelling differences, old names, recently changed personal details, incorrect data capture, incomplete input, a source issue, a deceased-status conflict, or a record that needs correction at the custodian.<\/p>\n<h2>Key points<\/h2>\n<ul>\n<li>A failed result does not automatically prove fraud.<\/li>\n<li>Check the exact fields submitted, including names, ID number and date of birth.<\/li>\n<li>Ask whether the person recently changed name, document type or civic details.<\/li>\n<li>Escalate sensitive conflicts for review.<\/li>\n<\/ul>\n<h2>What to do next<\/h2>\n<ul>\n<li>Correct obvious input errors and retry where permitted.<\/li>\n<li>Request supporting documents through secure channels if needed.<\/li>\n<li>Where the source record appears wrong, advise the person to approach the relevant custodian or authority.<\/li>\n<li>Record the outcome and any manual decision.<\/li>\n<\/ul>\n<p><strong>Important:<\/strong> Never publish or send full identity numbers through unsecured support messages.<\/p>\n<hr \/>\n<p><strong>Public knowledge note:<\/strong> This article is intended as general education for verification, compliance, fraud prevention and responsible data-use discussions. It is not legal advice and should not replace your organisation&#8217;s own compliance review, regulator guidance, or contractual obligations.<\/p>","protected":false},"excerpt":{"rendered":"<p>Answer An ID check can fail for several reasons. It may be a true mismatch, but it may also be caused by spelling differences, old names, recently changed personal details, incorrect data capture, incomplete input, a source issue, a deceased-status conflict, or a record that needs correction at the custodian. Key points A failed result does not automatically prove fraud. Check the exact fields submitted, including names, ID number and date of birth. Ask whether the person recently changed name, document type or civic details. Escalate sensitive conflicts for review. What to do next Correct obvious input errors and retry where permitted. Request supporting documents through secure channels if needed. Where the source record appears wrong, advise the person to approach the relevant custodian or authority. Record the outcome and any manual decision. Important: Never publish or send full identity numbers through unsecured support messages. Public knowledge note: This article is intended as general education for verification, compliance, fraud prevention and responsible data-use discussions. It is not legal advice and should not replace your organisation&#8217;s own compliance review, regulator guidance, or contractual obligations.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[33],"doc_tag":[],"class_list":["post-3928","docs","type-docs","status-publish","hentry","doc_category-public-faqs"],"blocksy_meta":[],"year_month":"2026-06","word_count":183,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"KTO Digital Admin","author_nicename":"tsholo","author_url":"https:\/\/j-cred.co.za\/zh\/author\/tsholo\/"},"doc_category_info":[{"term_name":"Public FAQs","term_url":"https:\/\/j-cred.co.za\/zh\/docs-category\/public-faqs\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3928"}],"version-history":[{"count":0,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/docs\/3928\/revisions"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3928"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_category?post=3928"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/doc_tag?post=3928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}