{"id":3701,"date":"2026-03-31T00:04:08","date_gmt":"2026-03-30T22:04:08","guid":{"rendered":"https:\/\/j-cred.co.za\/?page_id=3701"},"modified":"2026-03-31T11:10:12","modified_gmt":"2026-03-31T09:10:12","slug":"help-center","status":"publish","type":"page","link":"https:\/\/j-cred.co.za\/zh\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3701\" class=\"elementor elementor-3701\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21fc403 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"21fc403\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b99d1b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3b99d1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-808fb92 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"808fb92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b05e13 elementor-widget elementor-widget-shortcode\" data-id=\"1b05e13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69e14f5 elementor-widget elementor-widget-heading\" data-id=\"69e14f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c1d0f elementor-widget elementor-widget-betterdocs-search-form\" data-id=\"12c1d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"betterdocs-search-form.default\">\n\t\t\t\t\t<div class=\"betterdocs-search-form-widget-wrapper\"><div class=\"betterdocs-search-modal-sidebar\" id=\"betterdocs-search-modal\" data-placeholder=\"Search\" data-numberofdocs=\"5\" data-numberoffaqs=\"5\" data-enable_faq_search=\"1\" data-enable_docs_search=\"1\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a1144e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2a1144e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25a8ac3 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 ha-has-bg-overlay elementor-widget elementor-widget-eael-betterdocs-category-box\" data-id=\"25a8ac3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;box_column&quot;:&quot;3&quot;,&quot;box_column_tablet&quot;:&quot;2&quot;,&quot;box_column_mobile&quot;:&quot;1&quot;}\" data-widget_type=\"eael-betterdocs-category-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"eael-bd-cat-box-25a8ac3\" class=\"eael-better-docs-category-box-wrapper\"><div class=\"eael-better-docs-category-box\"><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/account-access\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">Account Access<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>7<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/compliance-and-responsible-use\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">Compliance &amp; Responsible Use<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>8<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/public-compliance-responsible-use\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">Compliance &amp; Responsible Use<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>8<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/public-credit-consumer-information\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">Credit &amp; Consumer Information<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>7<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/public-data-custodians-official-sources\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">Data Custodians &amp; Official Sources<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>9<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/document-requests\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">Document Requests<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>8<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/e-consent\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">e-Consent<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>8<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><a href=\"https:\/\/j-cred.co.za\/zh\/docs-category\/telecom-compliance\/fica-cdd\/\" class=\"eael-better-docs-category-box-post\">\n    <div class=\"eael-bd-cb-inner\"><div class=\"eael-bd-cb-cat-icon\"><img decoding=\"async\" src=\"https:\/\/j-cred.co.za\/wp-content\/plugins\/essential-addons-for-elementor-lite\/assets\/front-end\/img\/betterdocs-cat-icon.svg\" alt=\"betterdocs-category-box-icon\"><\/div><h2 class=\"eael-bd-cb-cat-title\">FICA &amp; Customer Due Diligence<\/h2><div class=\"eael-bd-cb-cat-count\"><span class=\"count-prefix\"><\/span>4<span class=\"count-suffix\">articles<\/span><\/div><\/div>\n<\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5e6ede e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d5e6ede\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad94ad8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ad94ad8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d72b4f5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d72b4f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-327eb69 elementor-widget elementor-widget-heading\" data-id=\"327eb69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stay informed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17df1de elementor-widget elementor-widget-text-editor\" data-id=\"17df1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Stay in-the-know with the latest updates from J-Cred about Product Features, Industry Insights, Knowledgebase, and more.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c89dcdd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c89dcdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d9e4fe elementor-widget__width-inherit elementor-widget elementor-widget-shortcode\" data-id=\"2d9e4fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t<div class=\"ct-newsletter-subscribe-shortcode\">\n\t\t\n\t\t\n\t\t<form action=\"#\" method=\"post\"\n\t\t\tdata-provider=\"mailchimp:80b3cabadf\"\n\t\t\tclass=\"ct-newsletter-subscribe-form\" data-trp-original-action=\"#\">\n\n\t\t\t<div\n\t\t\t\tclass=\"ct-newsletter-subscribe-form-elements\" data-container=\"default\" data-columns=\"2\">\n\t\t\t\t\n\t\t\t\t<input type=\"email\" name=\"EMAIL\" placeholder=\"\u60a8\u7684\u90ae\u7bb1 *\" aria-label=\"\u7535\u5b50\u90ae\u4ef6\u5730\u5740\" required>\n\n\t\t\t\t<button class=\"wp-element-button\">\n\t\t\t\t\t\u8ba2\u9605\t\t\t\t<\/button>\n\t\t\t<\/div>\n\n\t\t\t\n\t<p class=\"gdpr-confirm-policy\">\n\t\t<input name=\"ct_has_gdprconfirm\" type=\"hidden\" value=\"yes\">\n\t\t<input id=\"gdprconfirm_newsletter-7f1\" class=\"ct-checkbox\" name=\"gdprconfirm\" type=\"checkbox\" required=\"1\"><label for=\"gdprconfirm_newsletter-7f1\">\u6211\u63a5\u53d7 <a href=\"https:\/\/j-cred.co.za\/zh\/privacy-policy\/\">\u9690\u79c1\u653f\u7b56<\/a><\/label>\n\t<\/p>\n\n\t\n\t\t\t<div class=\"ct-newsletter-subscribe-message\"><\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"zh\"\/><\/form>\n\n\t<\/div>\n\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help Center Account Access 7articles Compliance &amp; Responsible Use 8articles Document Requests 8articles e-Consent 8articles Getting Started 5articles Glossary &amp; Admin 5articles Multi-Search 6articles Platform Basics 9articles Stay informed Stay in-the-know with the latest updates from J-Cred about Product Features, Industry Insights, Knowledgebase, and more.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-3701","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/pages\/3701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/comments?post=3701"}],"version-history":[{"count":13,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/pages\/3701\/revisions"}],"predecessor-version":[{"id":3869,"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/pages\/3701\/revisions\/3869"}],"wp:attachment":[{"href":"https:\/\/j-cred.co.za\/zh\/wp-json\/wp\/v2\/media?parent=3701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}