Browser Tips for a Better J-Cred Experience

A stable browser environment makes a real difference when you are working with multi-step workflows, downloads, and support screenshots.

Recommended habits #

• Use a modern browser such as Chrome, Firefox, or Edge.
• Keep your browser updated.
• Avoid opening many duplicate tabs for the same process if you can help it.
• Allow downloads and pop-ups where your organisation’s policy permits and where the platform needs them for reports.
• Use a secure and stable internet connection.

Good practice: If a page does not load properly, try a refresh first, then clear cache or use an incognito window.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.