Common Reasons a Multi-Search May Fail or Be Rejected

A Multi-Search can fail in full or in part for the same kinds of reasons that affect individual searches: incorrect data, invalid combinations, or incomplete information.

Common reasons #

• Incorrect ID number or identity details
• A selected search within the batch requiring information that was not provided
• A manual or downstream search not completing successfully
• A consent or purpose issue affecting one of the checks
• A search-specific rejection inside the overall batch

Tip: If several items fail, review the common subject details first before retrying one by one.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.