Understanding e-Consent Statuses and Reminders

Where to view status #

Use the e-Consent History page to monitor the current status of consent requests that have been sent.

Common statuses #

• Pending – the request has been sent and is awaiting candidate action
• Signed – the candidate accepted, signed, and submitted the consent
• Rejected – the candidate rejected the consent request

Helpful actions #

• Send a reminder when a request stays pending
• Download the signed copy when the status is Signed
• Review the result and next step when the status is Rejected

Important: Do not proceed with consent-required activity unless consent has been properly obtained.

Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.