Before You Send an e-Consent Request

Before sending e-Consent, make sure the candidate details and selected checks are correct. A rushed consent request creates avoidable follow-up later.

Check before sending #

• Correct first name and surname
• Correct ID number or passport number
• Correct mobile number and email address
• The right set of checks requiring consent
• Internal records showing why the consent request is being sent

Tip: Only send the consent request once you are satisfied that the candidate details and intended checks are correct.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.