Understanding Response Times and Updates

J-Cred aims to acknowledge requests promptly and provide updates, but actual turnaround time can vary depending on what type of help or request is involved.

What affects timing #

• Whether the request involves a real-time workflow or a manual/document process
• Whether the issue depends on a third-party confirmation
• How complete and clear the original support request was
• What your contract or service agreement provides for that request type

Important: Where a third-party confirmation is required, expected timelines may be advised separately.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.