How to Keep Better Records with Search ID and Reference

The combination of Search ID and internal reference is one of the simplest ways to improve your organisation’s control and follow-up capability in J-Cred.

Better record-keeping habits #

• Capture the internal reference before you submit the search.
• Retain the Search ID once the search is created.
• Store both together in your internal system or case file.
• Use the same identifiers when contacting support or raising a dispute.
• Do not rely only on portal visibility if the record may be needed later.

Tip: These two details often make the difference between a fast support interaction and a slow one.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.