What External Dependencies Mean for Your Request
更新 31 3 月 2026
Some J-Cred workflows depend on systems or institutions outside J-Cred’s direct control. This is important when managing expectations with your team or your client.
Examples of external dependencies #
- Upstream system outages or maintenance
- Institutional closures or peak periods
- Reference contact availability
- Incomplete or incorrect information slowing external processing
Good to know: Where needed, J-Cred can provide proof of submission and processing traceability to show that a request is active and awaiting external response.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.