Support Request vs Complaint vs Dispute

These three routes are related but not identical, and choosing the right one helps move the issue to the correct path more quickly.

How they differ #

• A support request is for help, clarification, technical issues, or operational follow-up.
• A complaint is for dissatisfaction with service delivery.
• A dispute is for information you believe is inaccurate or that a consumer has challenged.

Tip: If you are not sure which route applies, start by explaining the issue clearly and include the Search ID and internal reference where relevant.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.