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SOLUTIONS
INDUSTRIES
NEWS & INSIGHTS
CLIENT SUPPORT HUB
CONTACT US

Help Center & Training

Account Access

7

Browser Tips for a Better J-Cred Experience
What to Do If You See Invalid Credentials
I Did Not Receive My Onboarding Email
Common Login Problems and How to Fix Them
How to Reset Your Password
How to Log In to J-Cred
How to Set Up Your J-Cred Account

Compliance & Responsible Use

8

How to Protect Your J-Cred Account
How to Keep Better Records with Search ID and Reference
Why You Must Not Reuse Results for a Different Purpose
What a Prescribed Purpose Means in Practice
When Consent Records Must Be Kept
Why Employment Screening May Need a Job Description
Employment Screening and the Job Description Requirement
Responsible Use: Purpose, Consent, Reference, and Search ID

Document Requests

8

How Client Admins Can Use the Document Tracker Better
What to Do If a Document Request Stays Open or In Progress
Why a Document Request May Be Rejected
Before You Submit a Document Request
How to View or Download a Completed Document Request
Understanding Document Tracker Statuses
How to Submit a Document Request
What Counts as a Document Request

e-Consent

8

Understanding Signature Options in e-Consent
How the Qualification Step Works in e-Consent
Why a Candidate May Reject e-Consent
What the Candidate Needs Before Opening e-Consent
Before You Send an e-Consent Request
Understanding e-Consent Statuses and Reminders
What the Candidate Does in e-Consent
What e-Consent Is and How to Send It

Getting Started

5

How to Explain J-Cred to a New Team Member
How to Prepare Your Team Before They Use J-Cred
What Approved and Onboarded Means
Your First Day in J-Cred: A Simple Checklist
Client Administrator Quick Start Guide

Multi-Search

6

How to Read a Combined Multi-Search Report
Common Reasons a Multi-Search May Fail or Be Rejected
When to Use Multi-Search and When Not To
Understanding Multi-Search Statuses, Reports, and Re-Try
How to Run a Multi-Search
When to Use Multi-Search

Platform Basics

9

How to Use Search History for Internal Follow-Up
Why Search IDs Matter Even When a Report Looks Fine
How to Re-Run an Older Search Correctly
Why Your Internal Reference Matters
How to Open, Switch, and Close Working Tabs
Understanding the Side Navigation Menu
Reports, Viewability, and Why Search IDs Matter
How to Use Filters, Tabs, and Exports in J-Cred
Understanding the Search History Page

Real-Time Searches

16

What Bank Account Verification Can and Cannot Confirm
Before You Submit a Credit Search
When to Search by ID and When to Search by Name
Understanding Exact Match, Contains, and Starts With in Company Search
What to Do When a Search Returns No Results
How to Choose the Right Search Criteria
Which Search Should I Use? A Quick Decision Guide
How to Run a PEP and Sanctions Check
How to Run a Fraud Check
How to Run Credit Checks and Bank Account Verification
How to Search Deeds Office and Vehicle Ownership
How to Run a Trust Search
How to Search a Company or Director
How to Search a Deceased Estate
How to Run Person Verification and ID Photo Verification
How to Run a Person Trace

Support & Troubleshooting

10

When to Contact Your Client Administrator First
Why You Should Not Work Around a Dispute by Re-Running a Search
What Challenged Information Means
Support Request vs Complaint vs Dispute
What External Dependencies Mean for Your Request
Understanding Response Times and Updates
What Information to Include When Contacting Support
What to Do If You Suspect Unauthorised Access
How to Handle Complaints, Disputes, and Challenged Information
Support, Service Continuity, and Turnaround Times

Glossary & Admin

5

How to Prepare for Busy Periods in J-Cred
How to Reduce Rejected Requests in Your Team
A Manager’s Guide to Responsible J-Cred Use
Client Admin Handover Checklist
J-Cred Terms You Should Know

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Help Center
Glossary & Admin

Glossary & Admin

How to Prepare for Busy Periods in J-Cred
How to Reduce Rejected Requests in Your Team
A Manager’s Guide to Responsible J-Cred Use
Client Admin Handover Checklist
J-Cred Terms You Should Know

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About Us

Contact Us

Contact: +27 10 224 0589
E-mail: support@j-cred.co.za
Website: www.j-cred.co.za
Address: Unit 16, No.526 16th Road Constantia Square Office Park, Ranjespark, Gauteng 1685

News & Insights

GovTech – let’s move from great ideas to great results!
Beyond the Checkbox
KTO and Wisetax partner for 2025 Finance Indaba
Identity Intelligence – the core of J-Cred

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