How to View or Download a Completed Document Request

Accessing a completed request #

1. Open the Document Tracker.
2. Locate the request with a Completed status.
3. Use the action menu for that request.
4. Choose View to open it or Download to save it.

Why this matters #

Document Request reports are treated differently from many normal search reports. Once uploaded, they can remain available after completion.

Important: Use a meaningful internal reference when submitting requests so completed items are easier to find later.

Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.