Help Center & Training
Public FAQs
- FAQ: Why Did an ID Check Fail?
- FAQ: Why Do Results Differ Between Sources?
- FAQ: Can J-Cred Correct Government Records?
- FAQ: Does a Verification Equal Approval?
- FAQ: What If a Person Disputes a Result?
- FAQ: How Often Is Master Data Updated?
- FAQ: What Is Needed to Verify a Qualification?
- FAQ: Why Is Consent Requested?
- FAQ: Can Mobile or Dynamic IP Users Access the Platform?
- FAQ: What Information Should Support Requests Include?
- FAQ: Why Do Criminal Record Checks Need Fingerprints or Authorised Processes?
- FAQ: How Do Organisations Avoid Over-Checking?