How to Reduce Rejected Requests in Your Team

Rejected searches and requests are often a process issue before they become a system issue. Teams can reduce them with a few simple disciplines.

What helps most #

• Use the correct workflow for the business need.
• Enter accurate subject information.
• Use meaningful internal references.
• Confirm consent requirements before submitting.
• Review common rejection reasons and teach them back to the team.

Tip: A short internal checklist before submission usually prevents more problems than reactive support after rejection.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.