How to Prepare Your Team Before They Use J-Cred

A good rollout starts before people begin clicking through the platform. Teams work better when access, purpose, and support expectations are already clear.

What to prepare #

• Identify which users need access and what they are expected to do.
• Decide who in your team will act as the first internal point of contact for questions.
• Agree on how internal references or case numbers will be captured consistently.
• Remind users that consent must be obtained where required and linked to the relevant record.
• Explain that older reports may not remain viewable in the portal, so Search IDs and references should be kept properly.

Best practice: The stronger your internal readiness, the fewer support issues you create for yourself later.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.