I Did Not Receive My Onboarding Email

If you did not receive your onboarding email, it does not always mean that something is wrong with your account. Sometimes the email is delayed, filtered, or sent to the wrong folder.

What to do #

1. Check your spam, junk, and promotions folders.
2. Search your inbox for J-Cred or onboarding-related subjects.
3. Confirm with your organisation that the correct email address was submitted for onboarding.
4. Ask your client administrator whether your profile has already been approved.
5. Request that the onboarding email be resent if needed.

Important: Registration is only for already approved and onboarded users. It is not a public sign-up process.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.