Reports, Viewability, and Why Search IDs Matter

Why Search IDs matter #

Every search generates a Search ID. This should be retained together with your internal reference or case number.

Why this is important #

• It supports audit readiness
• It helps with support follow-up
• It makes it easier to trace what was done and why
• It helps when a report is no longer directly viewable in the portal

Viewability reminder #

Standard search reports may not remain viewable in the portal indefinitely. In the user guide, older reports are highlighted as subject to viewability limits, with 72-hour viewability noted as an important rule for recent report access.

Document Request reports are treated differently and can remain available after upload.

Important: Use export options where needed and keep your own clean internal records.

Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.