Client Administrator Quick Start Guide
Updated on 31 March 2026
< 1 min read
Your role as a client administrator #
Client administrators help set the tone for good usage inside the organisation. During rollout and day-to-day operations, strong admin discipline reduces confusion and makes support faster.
Your first five actions #
- Confirm who should have access.
- Check that users are aligned to the correct services and workflows.
- Make sure your team understands purpose, reference, consent, and Search ID discipline.
- Guide users on where to get help.
- Encourage clean internal records from the start.
What to watch #
- Repeated rejected requests
- Searches being run without clear references
- Questions about purpose or consent
- Requests staying open for longer than expected
- Users sharing access or using weak security habits
Important: Client Admin users may have broader visibility across certain request types, including document requests submitted by users in the same organisation.
Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.