What Challenged Information Means

Challenged information refers to information that a consumer disputes as incorrect. In these cases, the information should not simply be treated as settled or confirmed.

What this means in practice #

• Do not treat the disputed information as final.
• Log a dispute or support request properly.
• Include the Search ID and internal reference.
• Be ready to provide supporting documentation if requested.
• Wait for the review process rather than trying to force certainty yourself.

Important: Disputed items may be treated as under investigation while they are being resolved.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.