J-Cred Terms You Should Know
Updated on 31 March 2026
< 1 min read
A few key terms appear again and again in J-Cred. Understanding them makes the platform easier to use correctly.
Core terms #
- Search ID: the unique identifier for a search.
- Reference / Case Number: your organisation’s internal reason or case label for the activity.
- Prescribed Purpose: the reason the search is being performed.
- Real-time search: a search that returns immediately after submission.
- Manual or document request: a request that requires manual processing or external confirmation.
- e-Consent: a digital workflow that allows a candidate to review and sign consent.
- Dispute / challenged information: information a consumer believes is incorrect and that should not be treated as confirmed while under review.
Tip: Teaching these terms to new users early reduces avoidable confusion later.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.