What the Candidate Does in e-Consent
Updated on 31 March 2026
< 1 min read
Candidate journey #
Once the request is sent, the candidate receives the e-Consent link and completes the consent process.
- Open the e-Consent link received by email.
- Authenticate using the required identifying detail.
- Review the searches listed in the request.
- Accept or reject the request.
- Complete any qualification information if that check is part of the request.
- Choose a signature method and sign the form.
- Submit the completed consent.
If the candidate rejects #
The candidate can reject the request and may be prompted to give a reason. A rejection can then be seen in the history area.
Important: Where qualification checks are included, the candidate may need to list the qualifications they are consenting to before signing.
Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.