Before You Submit a Credit Search
Updated on 31 March 2026
< 1 min read
Credit-related searches should be approached carefully because they are tied to prescribed purpose rules and can materially affect individuals.
Before you submit #
- Make sure you have selected the correct prescribed purpose.
- Use the correct internal reference or case number.
- Confirm that any required consent is in place where applicable.
- Double-check the identity details before submission.
- Understand whether your workflow is for consumer credit, business credit, bank account verification, or another bureau-specific outcome.
Important: If the purpose changes, do not reuse the original result. Run a new search with the correct purpose.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.