What the Candidate Needs Before Opening e-Consent

Candidates respond better to e-Consent when they already understand what it is for and what information they will need.

Helpful preparation #

• Tell the candidate to look out for the e-Consent email or link.
• Ask them to keep their ID number or passport number ready.
• Explain that they may be asked to review and accept or reject listed searches.
• If qualifications are part of the checks, advise them to prepare those details too.
• Remind them that they will need to sign the consent using one of the available signature methods.

Tip: Good candidate preparation can reduce delays and unnecessary rejection of valid consent requests.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.