How to Submit a Document Request

Submitting a request #

1. Log in to J-Cred.
2. Open the Documents section.
3. Select the Document Tracker area or related request entry point.
4. Choose the type of request you need.
5. Complete the required fields, such as name, ID number, reference, and supporting details.
6. Submit the request.

Before you submit #

• Check that the information entered is accurate
• Use a clear internal reference
• Include enough detail to help the request be processed correctly

Important: Incomplete or incorrect information can delay a request or lead to rejection.

Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.