How Client Admins Can Use the Document Tracker Better

Client administrators often have wider visibility than standard users, which makes the Document Tracker a useful coordination tool.

How admins can use it well #

• Monitor all requests across the organisation, not only individual submissions.
• Spot requests that remain Open or In Progress for longer than expected.
• Help users improve how they label references and submit details.
• Reduce duplicate requests by checking the tracker before a team member resubmits.
• Use tracker visibility to support internal reporting and follow-up.

Best practice: A strong client admin uses the tracker to improve coordination, not only to check status.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.