Client Admin Handover Checklist
Updated on 31 March 2026
< 1 min read
When a new client administrator takes over responsibility for J-Cred, a short handover checklist can prevent a lot of confusion.
Recommended handover points #
- Which users currently have access
- Which services are approved for the organisation
- What internal reference rules the team uses
- Which workflows the team uses most often
- How support requests are usually escalated
- What recurring issues or delays the team has already encountered
- Who the internal decision-maker is for disputes and complaints
Best practice: Do not hand over only credentials. Hand over working context.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.