Why You Should Not Work Around a Dispute by Re-Running a Search

If information is under dispute, re-running the same search is not an acceptable shortcut around the review process.

Why this matters #

• It does not resolve the underlying dispute.
• It can create the false impression that repeated searching equals confirmation.
• It weakens the proper handling of challenged information.
• It may create unnecessary compliance and support problems.

Correct approach: Use the dispute and support path, not repeated re-searching, when accuracy is being challenged.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.