What to Do If You Suspect Unauthorised Access

If you suspect that someone else has accessed your J-Cred account or that your account activity does not look right, act quickly.

Recommended response #

1. Stop using the session if something looks suspicious.
2. Reset your password if that is available to you and safe to do.
3. Notify your client administrator or internal responsible person.
4. Contact J-Cred support immediately.
5. Be ready to provide your user details and a short explanation of what you observed.

Important: Do not ignore suspicious account behaviour and hope it resolves itself.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.