Your First Day in J-Cred: A Simple Checklist

If this is your first day in J-Cred, do not try to learn everything at once. Start with access, navigation, and the workflows your team uses most often.

What to do first #

1. Complete your registration and sign in with your own account.
2. Confirm that your access matches the services your organisation expects you to use.
3. Open the Search History page and get familiar with the layout, filters, and action buttons.
4. Ask your manager or client administrator which searches or requests you are expected to perform most often.
5. Keep a clear internal reference for every search or request you submit.
6. Make sure you understand when consent is required and when a Search ID should be retained.

Tip: A calm and focused start reduces mistakes. Begin with one or two common workflows and build confidence from there.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.