When to Contact Your Client Administrator First

Not every issue needs to go straight to J-Cred support. In many organisations, the fastest first step is your own client administrator or internal responsible person.

Start with your client administrator when #

• You are unsure whether you should have access to a workflow.
• You need help understanding how your organisation uses references or case numbers.
• You are not sure whether a request type is appropriate for your process.
• You need an internal decision before support can act.

Escalate externally when: The issue is platform-related, needs supplier follow-up, or requires formal support, complaint, or dispute handling.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.