What Approved and Onboarded Means

J-Cred is not a public sign-up platform. Users are added through an approval and onboarding process before they can register and sign in.

What this usually means #

• Your organisation has been approved to use specific services.
• Your user profile has been created with a role and permitted access level.
• You should receive onboarding communication with instructions for registration or password setup.
• Some search types may only become available after administrator approval or training.

Important: If you believe you should have access but you have not received onboarding communication, contact your client administrator or support.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.