Understanding Response Times and Updates
Updated on 31 March 2026
< 1 min read
J-Cred aims to acknowledge requests promptly and provide updates, but actual turnaround time can vary depending on what type of help or request is involved.
What affects timing #
- Whether the request involves a real-time workflow or a manual/document process
- Whether the issue depends on a third-party confirmation
- How complete and clear the original support request was
- What your contract or service agreement provides for that request type
Important: Where a third-party confirmation is required, expected timelines may be advised separately.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.