How to Handle Complaints, Disputes, and Challenged Information

If a result looks wrong #

If you believe a result is incorrect, or if a consumer disputes the accuracy of information, do not treat the information as confirmed.

What to do #

1. Log a support request or dispute.
2. Include the Search ID.
3. Include your internal reference or case number.
4. Provide a clear description of the concern.
5. Attach supporting documentation where available.

Complaints #

If you are unhappy with service delivery, you can lodge a complaint using the complaints contact provided by J-Cred and include your ticket or Search ID together with a clear description of the concern.

Complaints email: complaints@kto.co.za

Important: Do not attempt to work around dispute handling by re-running searches to obtain the same information without proper review.

Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.