Before You Submit a Document Request

Document requests work best when they are prepared properly before submission. Incomplete or unclear requests often create delays or rejections.

Prepare these first #

• The correct request type
• Accurate subject details such as full name, ID number, or document information
• A clear internal reference
• Any supporting details required for the specific manual request
• An understanding that the request may need external or manual processing

Tip: The better your initial submission, the less time you lose later in follow-up.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.