Why Your Internal Reference Matters

Your internal reference or case number is one of the most important pieces of information you enter into J-Cred. It explains why the search or request was performed and helps your organisation trace it later.

Why it matters #

• It supports audit and compliance requirements.
• It helps support trace your issue more quickly.
• It allows your organisation to connect platform activity to internal cases or files.
• It becomes even more useful when kept together with the Search ID.

Best practice: Use meaningful references, not vague notes. A clear reference will help months later when someone asks why a search was run.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.