When to Search by ID and When to Search by Name

Where a search offers both ID-based and name-based options, use the stronger identifier where possible.

General rule of thumb #

• Use ID number when you need a more exact individual match.
• Use company registration number when you have it and want a more exact company result.
• Use name-based searching when a stronger identifier is not available or when you are looking for possible matches.
• Use full and accurate names where name-based searching is necessary.

Tip: Name-based searching can be useful, but it may also produce broader results that need closer review.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.