Support Request vs Complaint vs Dispute
Updated on 31 March 2026
< 1 min read
These three routes are related but not identical, and choosing the right one helps move the issue to the correct path more quickly.
How they differ #
- A support request is for help, clarification, technical issues, or operational follow-up.
- A complaint is for dissatisfaction with service delivery.
- A dispute is for information you believe is inaccurate or that a consumer has challenged.
Tip: If you are not sure which route applies, start by explaining the issue clearly and include the Search ID and internal reference where relevant.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.