Help Center & Training
Support & Troubleshooting
- When to Contact Your Client Administrator First
- Why You Should Not Work Around a Dispute by Re-Running a Search
- What Challenged Information Means
- Support Request vs Complaint vs Dispute
- What External Dependencies Mean for Your Request
- Understanding Response Times and Updates
- What Information to Include When Contacting Support
- What to Do If You Suspect Unauthorised Access
- How to Handle Complaints, Disputes, and Challenged Information
- Support, Service Continuity, and Turnaround Times