When Consent Records Must Be Kept

Where consent is required for a check or purpose, the consent record must not be treated as a temporary formality. It should be retained and linked properly to the relevant record.

What good practice looks like #

• Consent is obtained before the relevant search proceeds.
• Consent is linkable to the Search ID and internal reference.
• Consent details are clear enough to support audit and compliance review.
• Teams know which checks require consent and which do not.

Important: Searches that need consent should not be treated as if consent were optional or implied.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.