What Information to Include When Contacting Support

Support works best when the request is clear and traceable. A vague message such as “it is not working” often slows the process down.

Include these details #

• Your organisation name
• Your primary contact details
• Your user email address
• Search ID where applicable
• Internal reference or case number
• The selected purpose where relevant
• A short description of the issue
• Screenshots where useful

Tip: The more specific your request, the easier it is for support to assist quickly.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.