Understanding Document Tracker Statuses

What the Document Tracker shows #

The Document Tracker helps you view and manage manual requests submitted through the platform.

Typical statuses #

• Open – the request has been submitted and is waiting to be processed
• In Progress – the request is actively being worked on
• Completed – the report is ready for viewing or download
• Rejected – the request could not be completed as submitted

What to do with each status #

• Open: check that the request was submitted correctly and allow normal processing time
• In Progress: monitor for completion and avoid duplicate submissions
• Completed: open or download the report
• Rejected: read the reason and correct the issue before resubmitting

Important: Client Admin users may have broader visibility across requests submitted by users in their organisation.

Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.