Common Reasons a Multi-Search May Fail or Be Rejected
Updated on 31 March 2026
< 1 min read
A Multi-Search can fail in full or in part for the same kinds of reasons that affect individual searches: incorrect data, invalid combinations, or incomplete information.
Common reasons #
- Incorrect ID number or identity details
- A selected search within the batch requiring information that was not provided
- A manual or downstream search not completing successfully
- A consent or purpose issue affecting one of the checks
- A search-specific rejection inside the overall batch
Tip: If several items fail, review the common subject details first before retrying one by one.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.