What Counts as a Document Request
Updated on 31 March 2026
< 1 min read
When to use a Document Request #
A Document Request is used when a verification cannot be completed automatically in real time and needs manual processing or external confirmation.
Examples of Document Requests #
- Qualifications
- Employment references
- Criminal checks
- Psychometric assessments
- Driver’s licence verification
- Citizenship verification
- SARS tax clearance verification
- Vehicle reports
- Public servant checks
- Work or asylum permits
You submit the request in the platform, it is picked up for processing, and the verified report is returned once complete.
Important: Provide accurate details and a meaningful reference to reduce delays or rejection.
Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.