How to View or Download a Completed Document Request
Updated on 31 March 2026
< 1 min read
Accessing a completed request #
- Open the Document Tracker.
- Locate the request with a Completed status.
- Use the action menu for that request.
- Choose View to open it or Download to save it.
Why this matters #
Document Request reports are treated differently from many normal search reports. Once uploaded, they can remain available after completion.
Important: Use a meaningful internal reference when submitting requests so completed items are easier to find later.
Need help? Email support@kto.co.za or support@j-cred.co.za, or call +27 10 224 0589 during 9AM to 5PM CAT.