Why Search IDs Matter Even When a Report Looks Fine
Updated on 31 March 2026
< 1 min read
A report may look fine today and still need to be traced later. Search IDs matter even when nothing appears to be wrong because they support follow-up, audits, support, and dispute handling.
Keep the Search ID because #
- Older reports may not remain visible in the portal.
- Support can often trace an issue faster with the Search ID.
- Your internal team may need to explain why the search was done later.
- It forms part of a stronger audit trail when paired with the internal reference.
Tip: Treat the Search ID as a normal record, not as something to remember only when there is a problem.
Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.