How to Choose the Right Search Criteria

Many search types allow more than one input method, such as ID number, name, date of birth, passport number, telephone number, or registration number. The right search criteria improves accuracy and reduces unnecessary retries.

General guidance #

• Use the most reliable identifier you have.
• Use ID or registration numbers where available for more exact matching.
• Use name-based searching more carefully because it may return broader or multiple matches.
• Complete required fields fully and accurately.
• Add a clear reference every time.

Important: If you receive no result or an unexpected result, first review the details you entered before assuming the platform is wrong.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.