Why a Candidate May Reject e-Consent

A rejected e-Consent does not always mean the process has failed permanently. It often means the candidate is unsure, disagrees with the listed checks, or needs clarification.

Common reasons for rejection #

• The candidate does not understand why the checks are being requested.
• The candidate believes the details are incorrect.
• The candidate is not ready to proceed yet.
• The candidate does not agree with one or more of the listed checks.

What to do next: Review the reason if one was provided, clarify the process with the candidate, and only resend when the issue has been addressed.

Need help? Email support@kto.co.za or support@j-cred.co.za, call +27 10 224 0589 during 9AM to 5PM CAT, or log a clear support request with your Search ID and internal reference where applicable.